Facilities, Community and Administrative Support

Start-up members at Sussex Innovation get a lot more than just a serviced office or hot-desk. Our facilities team delivers professional meeting and conference rooms, high-speed internet access, phone lines and security. We maintain a permanent reception team to look after your guests, handle incoming calls and mail. And best of all, our community managers bring award-winning customer service to ensure that you're plugged in to all the wider benefits that come with being part of our network - through events, introductions and promotional opportunities.

Our Community & Facilities Team

Croydon Centre Manager - Saffron Saunders
Saffron Saunders - Croydon Centre Manager

Unsurprisingly, given her extensive background in the dental industry, Saffron is famous for being the "Official Smile" of Sussex Innovation Croydon.

As Centre Manager, Saffron adds the kind of value that can’t always be measured on a balance sheet - her wealth of experience in both the corporate and start-up landscape enables her to act as both empathetic and critical friend to entrepreneurs as their businesses scale and grow.

You can expect to see this charismatic "part-time vegan" in cheery conversations with new and existing members; organising the next community event whether social or educational and generally spreading all that is good about Sussex Innovation. As well as a super social skill set, Saffron is everyone's favourite professional pal!

Talk to Saffron

Falmer Community Manager - Daisy Wood
Daisy Wood - Falmer Community Manager
Daisy is responsible for looking after all the needs of our community - she helps to onboard our new members, understands their needs, makes introductions and organises social events. Starting in 2020, she's been on hand to organise our programme of Survive & Thrive webinars, sourcing speakers with valuable insights and inspiring stories to share, and hosting many of the sessions.
Daisy is the friendly face who knows everything and everyone in our Falmer community. Outside of the office, she enjoys gigs and festivals, reading and going for a beer; join her and the team for a drink when the fridge in our community space opens every Friday afternoon!

Talk to Daisy

Facilities Manager - Helen Northeast
Helen Northeast - Facilities Manager
Helen looks after the buildings and space here at Sussex Innovation, literally ensuring that nothing falls apart. She makes sure that health and safety measures are all in place and being followed, and books in repairs and contractors when needed. She'll also oversee decoration when one of our rooms needs a facelift!

Helen's favourite thing about working here is the people - she finds that being able to chat with everyone throughout the day really builds up a sense of community. Outside of work she enjoys photography and is a keen gardener with an allotment full of vegetables.

Talk to Helen

Croydon Reception - Kate Langhorne
Kate Langhorne - Croydon Receptionist
Kate is the face of our Croydon reception and her efficient admin skills help keep everything running smoothly. She's a trusted member of our team who often acts as a virtual assistant liaising between offices, and you can always rely on her to find you a free meeting room.

Prior to joining us at Sussex Innovation, Kate worked in a local fish and chip shop; she also enjoys fishing and has won a fair few competitions in her time!

Falmer Reception - Sam Beard
Sam Beard - Falmer Receptionist
Sam is most likely the first friendly face you'll see when visiting the Sussex Innovation Centre. He ensures things are running smoothly, whether dealing with post, booking meeting rooms or relaying information to the right people, Sam's always happy to help in any way he can.

Outside of the office Sam is a big cinema fan; he studied Film at the University of Sussex and particularly enjoys Russian arthouse movies. His favourite thing about working at Sussex Innovation is interacting with all the driven people who have a real passion for what they're doing. He also appreciates every day being a little bit different, which certainly keeps things interesting!

CBEA2019 winners logo

Proud winners of the Award for Best Customer Service

Our Testimonials

"On a daily basis, Daisy and Sam on reception are of huge benefit to us, just managing the front end of the business, organising access to meeting space and whatever else we need."

Graeme Cox - co-founder, Emteq

"The level of support you get with the office if you need to move, or if something goes wrong - you just don't have to think about it. It takes all the worry and stresses away on that level."

Sarah Windsor - co-founder, Inset Online